Privacy Notice
Introduction
We know that you care about your personal data and how it is used, and we want you to trust McQueen Landscapes Ltd uses your personal data carefully. This privacy notice will help you understand what personal data we collect, why we collect it and what we do with it.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email or submitting a request through the “Contact Us” form on our website.
We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first .
You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing.
Who we are?
If you wish to ask any data protection questions or raise any data protection issues with us, please contact us using the details below:
The Data Controller for McQueen Landscapes Ltd is
Mr Michael McQueen
Director
McQueen Landscapes Ltd
Eastfield, Middlebank,
Dunfermline
Fife, KY11 8QN
Tel: 01383 414874 email: info@mcqueenlandscapes.co.uk
What information do we collect?
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The Personal Data That We Collect Is:
Name
Address
Email
Telephone Number
PAYMENT DETAILS
If required, we have the facility if requested by the customer, to accept secure card payments on your premises using Paypal using a secure card reader (maximum transaction is £100 booking deposit), however, we predominantly take payments by bank transfer. We never ask for, or store any customer bank account details. Using the secure card reader means your bank details are never disclosed to McQueen Landscapes Ltd by the card processor (Paypal)
What legal basis do we have for processing your personal data?
The subject has given consent to have data processed for the specific purpose/s
Processing is necessary for pursuing a legitimate interest
You are providing McQueen Landscapes your contact information which allows us to arrange visits to your premises to provide quotes or carry out work. These contact details also allows us to send correspondence such as quotes and invoices.
When do we share personal data?
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. McQueen Landscapes Ltd occasionally use third parties to provide some services e.g. electricians, skip hire etc; however, all contractors acting on our behalf process your data only in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Where do we store and process personal data?
Your data is stored in the USA on our accounting software which is provided by Intuit Quickbooks. This is a world-renowned company which takes data security extremely seriously.
“Intuit complies with applicable local laws on our business-related use of personal data. This ensures that we meet the applicable standards set out in such laws.
In addition, we apply our own Data Stewardship Principles. These are guided by the essential value that the data entrusted to us belongs to our customers and their end users. Our values and approach to privacy and data protection have enabled us to successfully serve small businesses, accountants and bookkeepers for many years. And we believe our implementation of GDPR allows us to continue to earn our customers’ trust”.
The GDPR does not preclude EU personal data being stored (or otherwise processed) in the USA, as long as there is a data transfer mechanism in place approved by the European Commission. One such approved data transfer mechanism is the EU-US Privacy Shield regime.
Intuit is a certified member of the Privacy Shield scheme.
https://www.privacyshield.gov/participant?id=a2zt0000000GnRuAAK&status=Active
How do we secure personal data?
As your contact details are only stored on our software package as described above and therefore Intuit are responsible for securing your data.
Data security is a top priority of Intuit and they safeguard your information using measures such as:
Implementing access controls;
installing anti-virus software on their servers;
performing internal risk assessments and compliance audits;
regularly testing their security controls, including external audits;
performing background checks on employees upon hiring;
providing security and privacy training to their employees.
For more information about their approach to information security, please visit their Security Centre at https://security.intuit.com/index.php
How long do we keep your personal data for?
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We will keep your data on our systems for as long as a relationship exists between us, unless you ask us specifically to remove your details.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Your rights in relation to personal data
You have the right to access any personal information that we process about you and to request information about:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible, but certainly within legal timeframes, unless there is a valid reason for not doing so, in which case you will be notified.
You also have the right to request erasure of your personal data or to restrict in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.
Use of cookies and other technologies
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
What sort of cookies does mcqueenlandscapes.co.uk use?
Generally, our cookies perform the following functions:
Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
Functionality Cookies
We use functionality cookies to allow us to use enhanced services such as allowing you to watch a video online or comment on a blog.